Airlines will now pay passengers back for downgraded tickets. Read for more details here
According to a senior official at the Directorate General of Civil Aviation (DGCA), the new regulations will take effect on February 15th.
With the implementation of new standards by the aviation regulator DGCA, airlines will now reimburse 75% of the ticket expenses to travellers whose domestic flight tickets have been downgraded.
Depending on the distance covered by the specific aircraft, the refund amount for downgraded international tickets ranges from 30% to 75% of the ticket price, including taxes.
Airlines will now pay passengers
According to a senior official at the Directorate General of Civil Aviation (DGCA), the new regulations will take effect on February 15th.
In response to complaints from passengers that airlines had degraded their tickets reserved for a specific class, the regulator decided to change the rules.
The DGCA had proposed in December of last year that airlines be required to refund the whole cost of such tickets, including taxes, and that impacted passengers be provided with free transportation in the next available class.
According to the source, those proposals have been altered in light of current international standards.
In response to denied boarding, aircraft cancellations, and flight delays, the watchdog changed its Civil Aviation Requirement (CAR) referring to amenities to be supplied to passengers by airlines.
According to a statement released by the DGCA on Wednesday, the revision will allow the passenger, who is degraded unwillingly and is transported in a class lower than that for which the ticket is paid, to be reimbursed by the airline.
The airline will reimburse the traveller for the downgrading of a domestic flight ticket for 75% of the ticket price, including taxes.
For flights travelling 1,500 kilometres or less, a customer who downgrades an international ticket will receive 30% of the ticket’s cost, including taxes. According to the announcement, the fee will be 50% inclusive of taxes if the flight is between 1,500 and 3,500 kilometres in length.
For flights that span more than 3,500 kilometres, 75% of the ticket price, including taxes, will be reimbursed. According to the regulator, the amendments were made to better protect the rights of air travellers whose tickets were downgraded.
FAQs:
How much will be reimbursed for the flights that span more than 3500 km?
For flights that span more than 3,500 kilometres, 75% of the ticket price, including taxes, will be reimbursed.
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